Cancellation & Refund Policy -

Course Cancellations/Rescheduling & Refunds

► Classroom Based Course

By enrolling on to a course and making a payment of full or installment fee, you agree to the following Terms and Conditions:

You have the right to cancel your booking at the following terms:

  1. If you require to cancel the course for any reason, you need to request the course cancellation at least 2 weeks before the course starting date. In this case admin and registration fee of £199.00 applies for each course enrolled (which will not be refunded), remaining amount will be refunded.
  2. You are not eligible for any refund if you made a request for course cancellation less than 7 working days before the course starting date.
  3. Please note that, no refund or cancellation rule applies once the learner has already started the classes. Deposits made to us will not be refunded as the amount paid was to secure a place on the course.

This does not affect your statutory right.

  1. If for any reason, you do not attend the course, you will not be eligible for refund or reschedule your course.
  2. If you cannot attend the course for medical reason, we would require evidence i.e. doctor’s letter. In this case admin and registration fee of £199.00 applies for each course enrolled (which will not be refunded)
  3. Bright Learning Centre endeavours to run all courses that we advertise. However, if there are less than four people due to attend a course we reserve the right to cancel or reschedule the course and we aim to give learner enough notice. In the event of cancellation, the Learner will be entitled to attend another course or take a full refund of the course fee but Bright Learning Centre shall not be liable for any other loss or expense arising.
  4. Bright Learning reserves the right to change the venue of course with another suitable venue. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location. In the unlikely event of cancellation of any courses by Bright Learning, Damages shall be limited to a full refund of the course fee only.
  5. Any sort of unacceptable behaviour at Bright Learning will lead to exclusion from the course for which we will not offer any refund.
  6. Bright learning centre operates no refund and no cancellation policy for discounted courses.
  7. If you are paying for any course online, please make sure you meet all the required criteria to attend the course as failed to comply will result in exclusion from the course without any refund.

Any cancellation / refund request you make must be in writing either by email or letter.

Fees paid by employers on behalf of clients is non-refundable.

► Online Courses (Distance Learning)

Under guidance of the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your purchase of the course within the period of 14 calendar days (cancellation period) from the date on which the contract of purchase is concluded.

Please note that, the right to cancel will not apply, after we issued your login details for online study platform under the rules of distance selling of downloads and streaming services.

Online only non-accredited courses are outside the scope of regulations, and therefore non-refundable.

1.If you choose to cancel within this period, admin and registration fee of £199.00 applies for each course (which will be deducted) remaining deposit/amount will be refunded within 30 days if you are eligible for refunds.

2.If we posted any study material to you, you should return them to us before the refund.

Please allow up to 2 working days to receive your online training details (Login details).

3. Once a course has been redeemed, we cannot grant a refund. All refund requests can be sent to info@brightlearningcentre.co.uk or posted to: 129 Evington Road, Leicester, LE2 1QJ

4. If you want to switch your course from classroom based to online or otherwise, admin fee of £99.00 is payable.

Any cancellation / refund request you make must be in writing either by email or letter.

Fees paid by employers on behalf of clients is non-refundable.

“Please note that once you download our course materials or login details are provided or learning material provided you automatically give up your cancellation rights”