Customer service Course Leicester

At Bright learning, we have qualified, multilingual and experienced staff who work hard to ensure our learners complete their course with full knowledge and understanding.

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Course Overview
Course Content
Extra Info
FAQ
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Level 2 Award in Customer Service

This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. This includes how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Customer service Course in Leicester builds up the customer experience. Our experienced staff will guide you and trained you for soft talking, communication skills in different languages and many more with the customers. In short candidate can learn more and more by getting the training course from our Bright Learning centre. Candidate will be awarded with certificate of this course.

Course Options

This course is available to study in Classroom only.

Course Price: £150.00

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Our Locations :

129 Evington road, Leicester, LE2 1QJ

120 Melton Road, Leicester, LE4 5ED

What do our learners say:

"Another highly recommended service provided by Bright Learning Centre for AET course. I would highly recommend them to anybody who is looking for knowledgeable, friendly and warm services. I look forward to learning with you in the future."

"I completed my AET with Bright learning centre on distance based learning. These guys are brilliant and very supportive. Tutor response time to my enquiries was so quick. E-learning platform was so easy to use with step by step guidance. 10/10"

“Completed AET with these guys via Classroom based learning and I am glad to say they did an awesome job. The lectures are presented very well. I'm already planning to do the Assessor and IQA course with Bright Learning Centre!”

“You never know what kind of support you are going to receive when you are doing a distance learning course, but Bright Learning has helped me a lot to work through the assignments. I successfully achieved the AET qualification today. ”

Course overview

The course will allow you to study with us in Classroom based environment.

You will receive all of the course material and support from our qualified and experienced tutors. We will be giving you advice and helping you throughout your course to support your learning journey.

The Door Supervisor Training Course is Suitable for:

This course is suitable for new entrants or other security personnel who would like to widen their skills and be eligible to apply for a SIA Licence to work as a door supervisor within Private Security Industry. Once you have gained this qualification you would be able to work as a Door Supervisor in the UK and your employment chances will increase. Following are some reasons why people choose to do this course:

Flexible working hours
Part time and Full time roles available
Multiple employment opportunities
Extra money on the weekends and night shifts

Study Method:

At Bright Learning centre, this course is delivered by our qualified and experienced tutors. We deliver this course to meet individual’s needs, therefore you can complete this course by the following method:

Classroom-Based Learning:

We deliver this course in classroom based environment only. It is 6 days course including first Aid qualification. Learners must attend all 6 days to gain this qualifcation.

Assessment:

You will be assessed on each course units seperately. Each unit will be assessed by a Multiple choice exam. For each question, you will have to choose the correct answer from 4 options provided to you.

This unit 4 is also assessed by practical observations while demonstrating physical Intervention Skills.

All of the assessments will be conducted within the course duration. You will also writing evidential statement and completing the search scenario.

We understand that exams can be daunting or nervous for many candidates. Many candidates on the course have not sat an examination in a long time. The trainer on the course will equip you with all the knowledge needed to pass.

Course content

You will learn following unit to achieve this qualification:

Understand the principles of customer service.

Understand how customer needs and expectations are formed.

Know the interpersonal skills and appropriate behaviour required in the customer service environment.

Understand the principles of responding to customers’ problems or complaints.

Extra info

Entry Requirements:

You must have a first aid qualification before you can take the training. This should be an Emergency First Aid at work certificate or higher. You must also have English language skills in reading, writing, speaking and listening equivalent to the Level 1 functional skills in Literacy. You will also have to provide your Photo Identification such as Passport and Full UK driving Licence, Passport size photograph and Proof of Address (not more than 3 months old).

What certificate am I going to receive?

Successful candidates will receive a Level 2 Award in Door Supervision certificate from an awarding body within England and Wales who are currently recognised by Ofqual and Department for Education and Skills.

Awarding Body

PEARSON is an Awarding Organisation recognised by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

PEARSON aim to provide qualifications that meet the needs of industry. They are designed by leading professionals and delivered to centres and learners with integrity and compliance in mind.

What careers can I choose with this qualification?

Learners who will successfully complete Level 2 Award in working as Door Supervisor are eligible to work as Security guard or Door Supervisor. You will be able to work in Private Security Industry such as bars, pubs, clubs and other licenced premises at public events. The average salary for door supervisor is £17000 – £22000 per annum.

Course Duration:

The course duration is one day.

FAQ

What qualifications do I need to be a door supervisor?

To get a front-line licence, you will need to do the Level 2 Award for Working as a Door Supervisor within the Private Security Industry. To obtain this qualification, you will need to complete 4 training modules and pass the exams. As per the latest SIA Update, Door supervision training must be delivered over a minimum of 6 days. In addition to this, you must also have a first aid qualification before you can take the training.

How do I apply for an SIA badge?

To apply for your SIA licence after successful completion of the course and passing the exam, you need to follow below steps: 1) Complete the SIA Application Form Online 2) Submit Photo ID to Verify Your Identity 3) Submit Your Application and complete the Background Checks