• All customers must provide us with correct and accurate information in respect to their personal details including full name, date of birth and current address. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.
• All bookings at Bright Learning Centre are subject to availability of spaces and relevant resources.
• Learners must not share their learning material or login details with anyone else. In such case enrolment will be cancelled.
• It is against our terms for learners to take learning material(s) out of our centre(s) for their personal or professional use and could be reported for theft.
• Please check that you meet all the required criteria before booking any course with Bright Learning. Ineligible candidates will be refused to attend the course and no refund will be issued.
• Customers who make the booking via phone, in person, e-mail or through website are liable to pay for any balance outstanding before starting the course.
• All our prices are subject to change until the customer has made the payment in full or put down a deposit.
• We reserve the right to cancel or change classes timing at any time by giving enough notice to learners.
• Bright Learning Centre endeavours to run all courses that we advertise. However, if there are less than four people due to attend a course, we reserve the right to cancel or reschedule the course and we aim to give learner enough notice. In the event of cancellation, the Learner will be entitled to attend another course or take a full refund of the course fee, but Bright Learning Centre shall not be liable for any other loss or expense arising.
• Bright Learning reserves the right to change the venue of course with another suitable venue. We will notify all candidates via email, text, or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location. In the unlikely event of cancellation of any courses by Bright Learning, Damages shall be limited to a full refund of the course fee only.
• Upon booking the course with us, you will receive an automated booking confirmation email. If for any reason, you have not received this email within 2 hours and you have checked your spam/junk mail please give us a call during our office hours (Mon-Fri 10:00-18:00) on 01162101070 so that we can resend it to you manually.
• Bright Learning is not liable for misplaced certificates in the post. The replacement certificate cost £50.00
• To ensure certificate is not lost in the post, we advise learners to arrange a Royal Mail Recorded Delivery service with us prior to the completion of the course. This service must be paid by the learner.
• Any sort of unacceptable behaviour at Bright Learning will lead to exclusion from the course for which we will not offer any refund.
• Failure to comply to all of your course requirements including any of our Terms and Conditions will result in your removal from the course and any fee paid towards to the course will be forfeited.

• 100% attendance is a must; any late arrivals are not acceptable.
• Course reservations are not transferrable to any other individual unless authorised by us and course dates & timings cannot be changed by learners.

► Classroom Based Course

1. If you require to cancel the course for any reason, you need to request the course cancellation at least 14 working days before the course starting date. In this case admin and registration fee of £199.00 applies for each course enrolled (which will not be refunded), remaining amount will be refunded.
2. You are not eligible for any refund if you made a request for course cancellation less than 14 working days before the course starting date.
3. Please note that, no refund or cancellation rule applies once the learner has already started the classes. Deposits made to us will not be refunded as the amount paid was to secure a place on the course.

4. If for any reason, you do not attend the course, you will not be eligible for refund or reschedule your course.
5. If you cannot attend the course for medical reason, we would require evidence i.e. doctor’s letter. In this case admin and registration fee of £199.00 applies for each course enrolled (which will not be refunded)
6. Bright Learning Centre endeavours to run all courses that we advertise. However, if there are less than four people due to attend a course we reserve the right to cancel or reschedule the course and we aim to give learner enough notice. In the event of cancellation, the Learner will be entitled to attend another course or take a full refund of the course fee but Bright Learning Centre shall not be liable for any other loss or expense arising.
7. Bright Learning reserves the right to change the venue of course with another suitable venue. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location. In the unlikely event of cancellation of any courses by Bright Learning, Damages shall be limited to a full refund of the course fee only.
8. Any sort of unacceptable behaviour at Bright Learning will lead to exclusion from the course for which we will not offer any refund.
9. Bright learning centre operates no refund and no cancellation policy for discounted courses.
10. If you are paying for any course online, please make sure you meet all the required criteria to attend the course as failed to comply will result in exclusion from the course without any refund.

► Online Courses (Distance Learning)

1. If you choose to cancel within this period, admin and registration fee of £199.00 applies for each course (which will be deducted) remaining deposit/amount will be refunded within 30 days if you are eligible for refunds.
2. If we posted any study material to you, you should return them to us before the refund. Please allow up to 2 working days to receive your online training details (Login details).
3. Once a course has been redeemed, we cannot grant a refund. All refund requests can be sent to info@brightlearningcentre.co.uk or posted to: 129 Evington Road, Leicester, LE2 1QJ
4. If you want to switch your course from classroom based to online or otherwise, admin fee of £99.00 is payable.

• SIA Security Courses: Resit fee is £95.00
• * Our unlimited resit service allows to you to resit 20 exams for free including the original attempt. There are 4 unit exams in the course so we offer you 5 free session which has to be used within the 6 months of time period.
• Personal Licence Course - £50 Resit Fee
• CSCS Green Card Course -  £50 Resit Fee
• First Aid Courses - £50 Resit Fee
• For other qualifications resit exam fees may vary, please contact us for further information.

• Learners must complete and submit assignment within the deadline date.
• If you fail to do so Late submission fee will apply which will cost you £25.00 per week or we can refuse to provide further services. Alternatively, you may need to re-enrol for the whole course.
• Once you submit your assignment, you will receive feedback from the assessor. If there are any changes required, you must submit that within 5 working days. There is extra cost of £25.00 to resubmit your work.